Glossary

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An attempt to return the shipment to its origin (e.g., due to delivery issues) was unsuccessful.

Related Glossaries

HSN Code

The term "HSN code" refers to the "Harmonized System of Nomenclature", which is a globally recognized system for classifying goods in a systematic manner. This system makes use of a 6-digit uniform code to categorize over 5000 different products, and is widely accepted and used across the world. India has added 2 more digits to the code to make the codes more precise resulting in 8 digit classification.

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Drop-offs

Drop-off is an activity that happens in the purchasing journey of an online shopper. Whenever a customer goes through a bad experience like filling of long and verbose forms at checkout or multiple page redirects, customers leaves the site and does not complete the checkout journey.

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Dimensional Weight or volumetric weight

Dimensional weight, often known as DIM weight, is the space that a package occupies while being shipped. Consider the amount of room there is in a truck or a plane. If your box occupies a little more room than the weight it is charged for, you will be charged for that extra room. You are charged either the real or dimensional weight whichever is higher. Dimensional weight is calculated by multiplying the length, width and height of the shipment and dividing it by a courier specific volumetric divisor.

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Button Clicks

Websites often use buttons for actions like submitting forms, making purchases, or navigating to different sections. Button clicks indicate that a user is taking a specific action.

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